October 13th, 2026
Last Updated
Runwae Cancellation
No Subscriptions
Runwae has no subscription plans and no recurring charges. A marketer pays once for each gig, at the moment they choose to pay for it. Runwae does not keep your card on file, so it cannot charge you again unless you pay for another gig. There is no plan to cancel and no renewal to stop.
Stop Using Runwae at Any Time
You may stop using Runwae at any time, for any reason. To close your account, email [email protected] from the address on your account and we will close it for you.
When your account is closed, your sign-in is deleted, your email address is removed from your profile, and your posts are marked inactive. Our Privacy Policy (section “Data Retention”) explains what we keep afterwards and how to ask us to delete it.
Influencers and Stripe
Influencers receive payments in their own Stripe account. Payouts from Stripe to your bank are handled by Stripe under its own terms. If you want your Stripe account disconnected from Runwae, email [email protected].
Gigs in Progress
Closing your account does not reverse a payment that has already been made. A marketer payment for a gig follows the refund rule in our Refund Policy and the section “Monetary Refunds (Marketer)” of the Terms and Conditions: a refund can be requested before the influencer accepts the payment, and none is issued after. If you have a gig in progress, contact us at [email protected] before you close your account.
Contact
If you have questions about closing your account, contact us at [email protected].